Table of Contents

Participants	4
List of Tables	5
Summary of Main Findings	21
Spending on Electronic or Electronic/Print Combination Versions of Directories	21
Spending on Journals	21
Spending on E-Books	21
Historic Growth in the Number of Licenses Held	22
Alumni Access to Databases	22
Use of Passwords and Simultaneous User Restrictions	22
Use of Consortiums	23
Volume of Licenses Accounted for by the Largest Consortium Partner	24
Trend in the Percentage of Licenses Obtained Through Consortiums	24
Library Interest in Seeking New Consortiums of Partners	24
Spending on Consortium Dues	25
Shortfalls in the Range of Content Promised Under a License	25
Perceptions of Content Price Increases	25
Library Staff Time Spent Reviewing Licensing Contract Terms	27
Library Use of Legal Assistance for Electronic Licensing Contracts	27
Percentage of Libraries Threatened with Lawsuits by Database Vendors	28
Percentage of Libraries that Have Threatened Lawsuits	28
Contract Terms	28
Implementation of “Fair Use”	28
Electronic Resources and Interlibrary Loans	29
Negotiations with Publishers for Special Provisions for Use of Electronic Materials in Inter-library loan	29
Compensation for Open Access Availability	30
Impact of Digital Repositories on Inter-Library Loan	30
Current Status of and Future Plans for Digital Repositories	30
Use of Gratis Resources	31
Perpetual Access	31
How the Library Pays for Licenses	32
Course Reserves	32
License Renewal Decision-Making Process	33
Use of Databases on a Free-Trial Basis	33
Staff Time Spent Choosing New Databases	33
Reliability of Usage Statistics	34
Service Interruption Issues	34
Dimensions of the Sample	35
Chapter One: Database Licensing Volume	36
Chapter Two: Range of Access	43
Chapter Three: Use of Consortiums	46
Chapter Four: Content License Pricing	55
Chapter Five: Disputes and Legal Expenditures for Databases	69
Chapter Six: Contract Terms	73
Chapter Seven: Electronic Resources and Interlibrary Loans	77
Chapter Eight: Use of Open Access Resources	81
Chapter Nine: Use of Gratis Resources	86
Chapter ten: Perpetual Access	89
Chapter Eleven: Paying for licenses	91
Chapter Twelve: Course Reserves	95
Chapter Thirteen: License Renewal Decision-Making Process	99
Chapter Fourteen: Service Interruption Issues	105
Other Reports from Primary Research Group Inc.	107


 
Participants

 
Anatolian University Library Consortium (ANKOS) (Turkey)
Attorney-General's Department, Australia
Australian Federal Police Library (Australia)
Baker College System Library
Baker University
Ballarat & Clarendon College (Australia)
Bournemouth University (UK)
Bowling Green State University
BP Information Resources
BSES Limited (Australia)
Buena Park Library District
Burnham Institute for Medical Research
Canada Revenue Agency
Canadian Forces College
Canadian Heritage, Knowledge Centre
Casey Cardinia Library Corporation (Australia)
Central Land Council (Australia)
Clark County Law Library
Conference of Rectors and Principals of Québec Universities (CREPUQ) (Canada)
D&P Information Resources
Defense Technical Information Center
Department of Emergency Services, Queensland (Australia)
Department of Finance and Administration (Australia)
Department of Parliamentary Services, Parliament of Australia (Australia)
Devereaux Library, South Dakota School of Mines & Technology
Dudley Knox Library, Naval Postgraduate School
Durban University of Technology (South Africa)
Dynogen Pharmaceuticals
eCentre Resource Centre Department of Education, Tasmania (Australia)
El Paso Public Library
FM Global
Fort Lewis College, Reed Library
Freshwater Institute, Central & Arctic Regional Library (Canada)
Gates Corporation
General Dynamics
George Washington University
Greater Victoria Public Library (Canada)
Harvard Business School
Hay Group
Industry Canada
Information and Library (INFLIBNET) Centre, UGC (India)
IP Australia
John Cox Associates Ltd
Johns Hopkins University
Judy Scott Public Library (South Africa)
Keller & Heckman Library
Live Oak Public Libraries
McGraw-Page Library, Randolph-Macon College
Miner Institute
Minter Ellison
Misericordia University
Nalco Co.
National Art School (Australia)
New England School of Law
New South Wales Department of Commerce (Australia)
New South Wales Department of Lands (Australia)
New York University Medical Center
Orange Beach Public Library
Platteville Public Library
Public Library Services (Australia)
Purdue Pharma L.P.
Queens County Law Library
San Diego Public Library
San Joaquin College of Law
Schwabe Williamson & Wyatt
SCHWARZ BioSciences
Southern Illinois University Edwardsville
State Library of Queensland (Australia)
State Library of Victoria (Australia)
Stockton San Joaquin County Public Library
Tactical Training Group Atlantic
TAFE NSW Library Services (Australia)
The Academic College of Tel-Aviv Yaffo (Israel)
The Pennsylvania State University
The Treasury (Australia)
Thuringowa Library Services (Australia)
U.S. Geological Survey Library
U.S. Navy Submarine School
University of Balamand (Lebanon)
University of Indianapolis
University of Maastricht (Netherlands)
University of Melbourne (Australia)
University of New South Wales (Australia)
University of Texas at Dallas Libraries
University of Wisconsin - La Crosse
Varsity College (South Africa)
William Mitchell College of Law
Wilmette Public Library
Worthington Public Library 
List of Tables

Table 1.1:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Directories (in US$)	36
Table 1.2:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Directories (in US$), Broken Out for U.S. and Non-U.S. Libraries	36
Table 1.3:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Directories (in US$), Broken Out by Expenditures for Databases	36
Table 1.4:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Directories (in US$), Broken Out by Type of Library	36
Table 1.5:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for Journals (in US$)	37
Table 1.6:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for Journals (in US$), Broken Out for U.S and Non-U.S. Libraries	37
Table 1.7:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for Journals (in US$), Broken Out by Expenditures for Databases	37
Table 1.8:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for Journals (in US$), Broken Out by Type of Library	37
Table 1.9:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for E-Books (in US$)	38
Table 1.10:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for E-Books, Broken Out for U.S. and Non-U.S. Libraries (in US$)	38
Table 1.11:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for E-Books (in US$), Broken Out by Expenditures for Databases	38
Table 1.12:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for E-Books (in US$), Broken Out by Type of Library	38
Table 1.13:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Magazines and Newspapers (in US$)		38
Table 1.14:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Magazines and Newspapers (in US$), Broken Out for U.S. and Non-U.S. Libraries	39
Table 1.15:	Mean, Median, Minimum and Maximum Spent Annually for Electronic or Electronic/Print Licenses for Magazines and Newspapers, Broken Out by Expenditures for Databases (in US$)	39
Table 1.16:	Mean, Median, Minimum and Maximum Annual Spending for Electronic or Electronic/Print Licenses for Magazines and Newspapers (in US$), Broken Out by Type of Library	39
Table 1.17:	Mean, Median, Minimum and Maximum Number of Independent Licenses Maintained for Electronic Content or Electronic Content Combined with Print in the year 2000 (or 2000-2001 for Academic Institutions)	39
Table 1.18:	Mean, Median, Minimum and Maximum Number of Independent Licenses Maintained for Electronic Content or Electronic Content Combined with Print in the year 2000 (or 2000-2001 for Academic Institutions), Broken Out for U.S. and Non-U.S. Libraries	40
Table 1.19:	Mean, Median, Minimum and Maximum Number of Independent Licenses Maintained for Electronic Content or Electronic Content Combined with Print in the year 2000 (or 2000-2001 for Academic Institutions), Broken Out by Expenditures for Databases	40
Table 1.20:	Mean, Median, Minimum and Maximum Number of Independent Licenses Maintained for Electronic Content or Electronic Content Combined with Print in the year 2000 (or 2000-2001 for Academic Institutions), Broken Out by Type of Library	40
Table 1.21:	Mean, Median, Minimum and Maximum Number of Independent Licenses Maintained for Electronic Content or Electronic Content Combined with Print for 2006 (or 2006-2007 for Academic Institutions)	40
Table 1.22:	Mean, Median, Minimum and Maximum Number of Independent Licenses for Electronic Content or Electronic Content Combined with Print for 2006 (or 2006-2007 for Academic Institutions), Broken Out for U.S and Non-U.S Libraries	41
Table 1.23:	Mean, Median, Minimum and Maximum Number of Independent Licenses for Electronic Content or Electronic Content Combined with Print for 2006 (or 2006-2007 for Academic Institutions), Broken Out by Expenditures for Databases	41
Table 1.24:	Mean, Median, Minimum and Maximum Number of Independent Licenses for Electronic Content or Electronic Content Combined with Print for 2006 (or 2006-2007 for Academic Institutions), Broken Out by Type of Library		41
Table 1.25:	Mean, Median, Minimum and Maximum Number of Independent Licenses Maintained for Electronic Content or Electronic Content Combined with Print for 2007 (or 2007-2008 for Academic Institutions)	41
Table 1.26:	Mean, Median, Minimum and Maximum Number of Independent Licenses for Electronic Content or Electronic Content Combined with Print for 2007 (or 2007-2008 for Academic Institutions), Broken Out for U.S and Non-U.S. Libraries	42
Table 1.27:	Mean, Median, Minimum and Maximum Number of Independent Licenses for Electronic Content or Electronic Content Combined with Print for 2007 (or 2007-2008 for Academic Institutions), Broken Out by Expenditures for Databases	42
Table 1.28:	Mean, Median, Minimum and Maximum Number of Independent Licenses for Electronic Content or Electronic Content Combined with Print for 2007 (or 2007-2008 for Academic Institutions), Broken Out by Type of Library		42
Table 2.1:	Percentage of Educational Institutions that Grant Alumni Access to Library Databases from Home	43
Table 2.2:	Percentage of Educational Institutions that Grant Alumni Access to Library Databases from Home, Broken Out for U.S. and Non-U.S. Libraries	43
Table 2.3:	Percentage of Educational Institutions that Grant Alumni Access to Library Databases from Home, Broken Out by Expenditures for Databases	43
Table 2.4:	Percentage of Educational Institutions that Grant Alumni Access to Library Databases from Home, Broken Out by Type of Library	43
Table 2.5:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Require Individual User Passwords or Other Means of Individual Identification	44
Table 2.6:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Require Individual User Passwords or Other Means of Individual Identification, Broken Out for U.S. and Non-U.S. Libraries	44
Table 2.7:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Require Individual User Passwords or Other Means of Individual Identification, Broken Out by Expenditures for Databases	44
Table 2.8:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Require Individual User Passwords or Other Means of Individual Identification, Broken Out by Type of Library	44
Table 2.9:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Restrict Access to a Specified Number of Simultaneous Users		45
Table 2.10:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Restrict Access to a Specified Number of Simultaneous Users, Broken Out for U.S. and Non-U.S. Libraries	45
Table 2.11:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Restrict Access to a Specified Number of Simultaneous Users, Broken Out by Expenditures for Databases	45
Table 2.12:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licenses that Restrict Access to a Specified Number of Simultaneous Users, Broken Out by Type of Library	45
Table 3.1:	Mean, Median, Minimum and Maximum Number of Library Database Licensing Consortiums through which the Library has at Least One Active Contract	46
Table 3.2:	Mean, Median, Minimum and Maximum Number of Library Database Licensing Consortiums through which the Library has at Least One Active Contract, Broken Out for U.S. and Non-U.S. Libraries	46
Table 3.3:	Mean, Median, Minimum and Maximum Number of Library Database Licensing Consortiums through which the Library has at Least One Active Contract, Broken Out by Expenditures for Databases	46
Table 3.4:	Mean, Median, Minimum and Maximum Number of Library Database Licensing Consortiums through which the Library has at Least One Active Contract, Broken Out by Type of Library	46
Table 3.5:	Mean, Median, Minimum and Maximum Percentage of the Library’s Total Licenses for Electronic Content that are Contracted through Consortiums	47
Table 3.6:	Mean, Median, Minimum and Maximum Percentage of the Library’s Total Licenses for Electronic Content that are Contracted through Consortiums, Broken Out for U.S. and Non-U.S. Libraries	47
Table 3.7:	Mean, Median, Minimum and Maximum Percentage of the Library’s Total Licenses for Electronic Content that are Contracted through Consortiums, Broken Out by Expenditures for Databases	47
Table 3.8:	Mean, Median, Minimum and Maximum Percentage of the Library’s Total Licenses for Electronic Content that are Contracted through Consortiums, Broken Out by Type of Library	47
Table 3.9:	Mean, Median, Minimum and Maximum Percentage of All of the Library’s Content Licensing Contracts Accounted for by the Library’s Single Largest Consortium Partner	48
Table 3.10:	Mean, Median, Minimum and Maximum Percentage of All of the Library’s Content Licensing Contracts Accounted for by the Library’s Single Largest Consortium Partner, Broken Out for U.S. and Non-U.S. Libraries	48
Table 3.11:	Mean, Median, Minimum and Maximum Percentage of All of the Library’s Content Licensing Contracts Accounted for by the Library’s Single Largest Consortium Partner, Broken Out by Expenditures for Databases	48
Table 3.12:	Mean, Median, Minimum and Maximum Percentage of All of the Library’s Content Licensing Contracts Accounted for by the Library’s Single Largest Consortium Partner, Broken Out by Type of Library	48
Table 3.13:	Trends in the Percentage of Electronic Licensing Contracts Purchased through Consortiums over the Past Two Years	49
Table 3.14:	Trends in the Percentage of Electronic Licensing Contracts Purchased through Consortiums over the Past Two Years, Broken Out for U.S. and Non-U.S. Libraries	49
Table 3.15:	Trends in the Percentage of Electronic Licensing Contracts Purchased through Consortiums over the Past Two Years, Broken Out by Expenditures for Databases	49
Table 3.16:	Trends in the Percentage of Electronic Licensing Contracts Purchased through Consortiums over the Past Two Years, Broken Out by Type of Library		49
Table 3.17:	Expected Trends in Electronic Content Licensing Contracts Obtained through Consortium Licensing over the Next Two Years	50
Table 3.18:	Expected Trends in Electronic Content Licensing Contracts Obtained through Consortium Licensing over the Next Two Years, Broken Out for U.S. and Non-U.S. Libraries	50
Table 3.19:	Expected Trends in Electronic Content Licensing Contracts Obtained through Consortium Licensing over the Next Two Years, Broken Out by Expenditures for Databases	51
Table 3.20:	Expected Trends in Electronic Content Licensing Contracts Obtained through Consortium Licensing over the Next Two Years, Broken Out by Type of Library	51
Table 3.21:	Attitudes toward Seeking Additional Consortium Partners	52
Table 3.22:	Attitudes toward Seeking Additional Consortium Partners, Broken Out for U.S. and Non-U.S. Libraries	52
Table 3.23:	Attitudes toward Seeking Additional Consortium Partners, Broken Out by Expenditures for Databases	52
Table 3.24:	Attitudes toward Seeking Additional Consortium Partners, Broken Out by Type of Library	52
Table 3.25:	Mean, Median, Minimum and Maximum Man Hours Spent in the Past Year on Finding New Consortium or Other Partners to Make Collaborative Purchases	53
Table 3.26:	Mean, Median, Minimum and Maximum Man Hours Spent in the Past Year on Finding New Consortium or Other Partners to Make Collaborative Purchases, Broken Out for U.S. and Non-U.S. Libraries	53
Table 3.27:	Mean, Median, Minimum and Maximum Man Hours Spent in the Past Year on Finding New Consortium or Other Partners to Make Collaborative Purchases, Broken Out by Expenditures for Databases	53
Table 3.28:	Mean, Median, Minimum and Maximum Man Hours Spent in the Past Year on Finding New Consortium or Other Partners to Make Collaborative Purchases, Broken Out by Type of Library	53
Table 3.29:	Mean, Median, Minimum and Maximum Total Spending in the Past Year on Dues and Fees to be a Member of Database Licensing Consortiums (in US$)	54
Table 3.30:	Mean, Median, Minimum and Maximum Total Spending in the Past Year on Dues and Fees to be a Member of Database Licensing Consortiums (in US$), Broken Out for U.S. and Non-U.S. Libraries	54
Table 3.31:	Mean, Median, Minimum and Maximum Total Spending in the Past Year on Dues and Fees to be a Member of Database Licensing Consortiums (in US$), Broken Out by Expenditures for Databases	54
Table 3.32:	Mean, Median, Minimum and Maximum Total Spending in the Past Year on Dues and Fees to be a Member of Database Licensing Consortiums (in US$), Broken Out by Type of Library	54
Table 4.1:	Library Experiences in Dealing with Database Vendors that Reduce the Contracted Scope of Information Provided During the Life of the Contract	55
Table 4.2:	Library Experiences in Dealing with Database Vendors that Reduce the Contracted Scope of Information Provided During the Life of the Contract , Broken Out for U.S. and Non-U.S. Libraries	55
Table 4.3:	Library Experiences in Dealing with Database Vendors that Reduce the Contracted Scope of Information Provided During the Life of the Contract , Broken Out by Expenditures for Databases	56
Table 4.4:	Library Experiences in Dealing with Database Vendors that Reduce the Contracted Scope of Information Provided During the Life of the Contract , Broken Out by Type of Library	56
Table 4.5:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Electronic and Electronic/Print Combination Journals, in %	56
Table 4.6:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Electronic and Electronic/Print Combination Journals, in %, Broken Out for U.S. and Non-U.S. Libraries	57
Table 4.7:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Electronic and Electronic/Print Combination Journals, in %, Broken Out by Expenditures for Databases	57
Table 4.8:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Electronic and Electronic/Print Combination Journals, in %, Broken Out by Type of Library	57
Table 4.9:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for E-Books, in %	57
Table 4.10:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for E-Books, in %, Broken Out for U.S. and Non-U.S. Libraries	58
Table 4.11:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for E-Books, in %, Broken Out by Expenditures for Databases	58
Table 4.12:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for E-Books, in %, Broken Out by Type of Library		58
Table 4.13:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Indexes and Full Text Newspaper and Magazine Databases, in %	58
Table 4.14:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Indexes and Full Text Newspaper and Magazine Databases, in %, Broken Out for U.S. and Non-U.S. Libraries	59
Table 4.15:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Indexes and Full Text Newspaper and Magazine Databases, in %, Broken Out by Expenditures for Databases	59
Table 4.16:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Indexes and Full Text Newspaper and Magazine Databases, in %, Broken Out by Type of Library	59
Table 4.17:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Directories, in %	59
Table 4.18:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Directories, in %, Broken Out for U.S. and Non-U.S. Libraries	60
Table 4.19:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Directories, in %, Broken Out by Expenditures for Databases	60
Table 4.20:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Directories, in %, Broken Out by Type of Library		60
Table 4.21:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Market Research, in %	60
Table 4.22:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Market Research, in %, Broken Out for U.S. and Non-U.S. Libraries	61
Table 4.23:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Market Research, in %, Broken Out by Expenditures for Databases	61
Table 4.24:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Business and Financial Information (in %)	61
Table 4.25:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Business and Financial Information, in %, Broken Out for U.S. and Non-U.S. Libraries	61
Table 4.26:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Business and Financial Information, in %, Broken Out by Expenditures for Databases	62
Table 4.27:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Business and Financial Information, in %, Broken Out by Type of Library	62
Table 4.28:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Medical and Biochemical Information, in %	62
Table 4.29:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Medical and Biochemical Information, in %, Broken Out for U.S. and Non-U.S. Libraries	62
Table 4.30:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Medical and Biochemical Information, in %, Broken Out by Expenditures for Databases	63
Table 4.31:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Medical and Biochemical Information, in %, Broken Out by Type of Library	63
Table 4.32:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Engineering Information, in %	63
Table 4.33:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Engineering Information, in %, Broken Out for U.S. and Non-U.S. Libraries	63
Table 4.34:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Engineering Information, in %, Broken Out by Expenditures for Databases	64
Table 4.35:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Engineering Information, in %, Broken Out by Type of Library	64
Table 4.36:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Humanities Information, in %	64
Table 4.37:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Humanities Information, in %, Broken Out for U.S. and Non-U.S. Libraries	64
Table 4.38:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Humanities Information, in %, Broken Out by Expenditures for Databases	65
Table 4.39:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Humanities Information, in %, Broken Out by Type of Library	65
Table 4.40:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Social Sciences Information, in %	65
Table 4.41:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Social Sciences Information, in %, Broken Out for U.S. and Non-U.S. Libraries	65
Table 4.42:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Social Sciences Information, in %, Broken Out by Expenditures for Databases	66
Table 4.43:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Social Sciences Information, in %, Broken Out by Type of Library	66
Table 4.44:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Legal Information, in %	66
Table 4.45:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year of Legal Information, in %, Broken Out for U.S. and Non-U.S. Libraries	66
Table 4.46:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year of Legal Information, in %, Broken Out by Expenditures for Databases	67
Table 4.47:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for Legal Information, in %, Broken Out by Type of Library	67
Table 4.48:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for General News Information, in %	67
Table 4.49:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for General News Information, in % Broken Out for U.S. and Non-U.S. Libraries	67
Table 4.50:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for General News Information, in % Broken Out by Expenditures for Databases	68
Table 4.51:	Mean, Median, Minimum and Maximum Perceived Price Increase Experienced in the Past Year for General News Information, in % Broken Out by Type of Library	68
Table 5.1:	Mean, Median, Minimum and Maximum Hours Spent by Library Staff in the Past Year on Reviewing Contract Terms from Vendors for All Kinds of Licenses for Content	69
Table 5.2:	Mean, Median, Minimum and Maximum Hours Spent by Library Staff in the Past Year on Reviewing Contract Terms from Vendors for All Kinds of Licenses for Content, Broken Out for U.S. and Non-U.S. Libraries	69
Table 5.3:	Mean, Median, Minimum and Maximum Hours Spent by Library Staff in the Past Year on Reviewing Contract Terms from Vendors for All Kinds of Licenses for Content, Broken Out by Expenditures for Databases	69
Table 5.4:	Mean, Median, Minimum and Maximum Hours Spent by Library Staff in the Past Year on Reviewing Contract Terms from Vendors for All Kinds of Licenses for Content, Broken Out by Type of Library	69
Table 5.5:	Mean, Median, Minimum and Maximum Hours of Professional Legal Assistance (from Lawyers Within or Outside of the Organization) Required for Contract Review or Disputes Related to Library Databases in the Past Year	70
Table 5.6:	Mean, Median, Minimum and Maximum Hours of Professional Legal Assistance (from Lawyers Within or Outside of the Organization) Required for Contract Review or Disputes Related to Library Databases, Broken Out for U.S. and Non-U.S. Libraries	70
Table 5.7:	Mean, Median, Minimum and Maximum Hours of Professional Legal Assistance (from Lawyers Within or Outside of the Organization) Required for Contract Review or Disputes Related to Library Databases, Broken Out by Expenditures for Databases	70
Table 5.8:	Mean, Median, Minimum and Maximum Hours of Professional Legal Assistance (from Lawyers Within or Outside of the Organization) Required for Contract Review or Disputes Related to Library Databases, Broken Out by Type of Library	70
Table 5.9:	Percentage of Libraries that have been Threatened by a Publisher or Information Vendor with Any Form of Legal Action for Contract Abrogation, Non-Payment, or for Any Other Reason	71
Table 5.10:	Percentage of Libraries that have been Threatened by a Publisher or Information Vendor with Any Form of Legal Action for Contract Abrogation, Non-Payment, or Any Other Reason, Broken Out for U.S. and Non-U.S. Libraries	71
Table 5.11:	Percentage of Libraries that have been Threatened by a Publisher or Information Vendor with Any Form of Legal Action for Contract Abrogation, Non-Payment, or Any Other Reason, Broken Out by Expenditures for Databases	71
Table 5.12:	Percentage of Libraries that have been Threatened by a Publisher or Information Vendor with Any Form of Legal Action for Contract Abrogation, Non-Payment, or Any Other Reason, Broken Out by Type of Library	71
Table 5.13:	Percentage of Libraries that have Threatened a Publisher or Information Vendor with Legal Action Over Nonperformance, Contract Abrogation, or Any Other Reason Related to Library Databases	71
Table 5.14:	Percentage of Libraries that have Threatened a Publisher or Information Vendor with Legal Action Over Nonperformance, Contract Abrogation, or Any Other Reason, Broken Out for U.S. and Non-U.S. Libraries	72
Table 5.15:	Percentage of Libraries that have Threatened a Publisher or Information Vendor with Legal Action Over Nonperformance, Contract Abrogation, or Any Other Reason, Broken Out by Expenditures for Databases	72
Table 5.16:	Percentage of Libraries that have Threatened a Publisher or Information Vendor with Legal Action Over Nonperformance, Contract Abrogation, or Any Other Reason, Broken Out by Type of Library	72
Table 6.1:	Mean, Median, Minimum and Maximum Percentage of Electronic Licensing Contracts that Require that the Financial Terms of the Contract be Kept Secret	73
Table 6.2:	Mean, Median, Minimum and Maximum Percentage of Electronic Licensing Contracts that Require that the Financial Terms of the Contract be Kept Secret, Broken Out for U.S. and Non-U.S. Libraries	73
Table 6.3:	Mean, Median, Minimum and Maximum Percentage of Electronic Licensing Contracts that Require that the Financial Terms of the Contract be Kept Secret, Broken Out by Expenditures for Databases	73
Table 6.4:	Mean, Median, Minimum and Maximum Percentage of Electronic Licensing Contracts that Require that the Financial Terms of the Contract be Kept Secret, Broken Out by Type of Library	73
Table 6.5:	Assessment of the Awareness of Librarians of the Library Database Financial Contract Terms of Peer Institutions	74
Table 6.6:	Assessment of the Awareness of Librarians of the Library Database Financial Contract Terms of Peer Institutions, Broken Out for U.S. and Non-U.S. Libraries	74
Table 6.7:	Assessment of the Awareness of Librarians of the Library Database Financial Contract Terms of Peer Institutions, Broken Out by Expenditures for Databases	74
Table 6.8:	Assessment of the Awareness of Librarians of the Library Database Financial Contract Terms of Peer Institutions, Broken Out by Type of Library	74
Table 6.9:	Understanding of the Meaning of the Term and Experience in Applying the Term “Fair Use”	75
Table 6.10:	Description of Personal Experience in Applying the Term “Fair Use,” Broken Out for U.S. and Non-U.S. Libraries	75
Table 6.11:	Description of Personal Experience in Applying the Term “Fair Use,” Broken Out by Expenditures for Databases	75
Table 6.12:	Description of Personal Experience in Applying the Term “Fair Use,” Broken Out by Type of Library	76
Table 7.1:	Attitudes towards Providing Electronic Materials via Interlibrary Loan	77
Table 7.2:	Attitudes towards Providing Electronic Materials via Interlibrary Loan, Broken Out for U.S. and Non-U.S. Libraries	77
Table 7.3:	Attitudes towards Providing Electronic Materials via Interlibrary Loan, Broken Out by Expenditures for Databases	78
Table 7.4:	Attitudes towards Providing Electronic Materials via Interlibrary Loan, Broken Out by Type of Library	78
Table 7.5:	Results Achieved in Negotiating Contract Language Allowing the Provision of Electronic Content Through Interlibrary Loan	79
Table 7.6:	Results Achieved in Negotiating Contract Language Allowing the Provision of Electronic Content Through Interlibrary Loan, Broken Out for U.S. and Non-U.S. Libraries	79
Table 7.7:	Results Achieved in Negotiating Contract Language Allowing the Provision of Electronic Content Through Interlibrary Loan, Broken Out by Expenditures for Databases	79
Table 7.8:	Results Achieved in Negotiating Contract Language Allowing the Provision of Electronic Content Through Interlibrary Loan, Broken Out by Type of Library	80
Table 8.1:	Percentage of Libraries that have Received a Rebate or Reduction in Subscription Price from a Publisher as Compensation for Open Access Availability	81
Table 8.2:	Percentage of Libraries that have Received a Rebate or Reduction in Subscription Price from a Publisher as Compensation for Open Access Availability, Broken Out for U.S. and Non-U.S. Libraries	81
Table 8.3:	Percentage of Libraries that have Received a Rebate or Reduction in Subscription Price from a Publisher as Compensation for Open Access Availability, Broken Out by Expenditures for Databases	81
Table 8.4:	Percentage of Libraries that have Received a Rebate or Reduction in Subscription Price from a Publisher as Compensation for Open Access Availability, Broken Out by Type of Library	81
Table 8.5:	Percentage of Libraries that have Ever Paid an Article Processing Fee for an Author	81
Table 8.6:	Percentage of Libraries that have Ever Paid an Article Processing Fee for an Author, Broken Out for U.S. and Non-U.S. Libraries	82
Table 8.7:	Percentage of Libraries that have Ever Paid an Article Processing Fee for an Author, Broken Out by Expenditures for Databases	82
Table 8.8:	Percentage of Libraries that have Ever Paid an Article Processing Fee for an Author, Broken Out by Type of Library	82
Table 8.9:	Mean, Median, Minimum and Maximum Percentage of Journal Articles Acquired from Other Institutions which Come from the Institutional Repositories of These Institutions or from a Digital Repository Consortium	82
Table 8.10:	Mean, Median, Minimum and Maximum Percentage of Journal Articles Acquired from Other Institutions which Come from the Institutional Repositories of Other Institutions or from a Digital Repository Consortium, Broken Out for U.S. and Non-U.S. Libraries	83
Table 8.11:	Mean, Median, Minimum and Maximum Percentage of Journal Articles Acquired from Other Institutions which Come from the Institutional Repositories of Other Institutions or from a Digital Repository Consortium, Broken Out by Expenditures for Databases	83
Table 8.12:	Mean, Median, Minimum and Maximum Percentage of Journal Articles Acquired from Other Institutions which Come from the Institutional Repositories of Other Institutions or from a Digital Repository Consortium, Broken Out by Type of Library	83
Table 8.13:	Expected Trends in Establishing an Institutional Digital Repository	84
Table 8.14:	Expected Trends in Establishing an Institutional Digital Repository, Broken Out for U.S. and Non-U.S. Libraries	84
Table 8.15:	Expected Trends in Establishing an Institutional Digital Repository, Broken Out by Expenditures for Databases	84
Table 8.16:	Expected Trends in Establishing an Institutional Digital Repository, Broken Out by Type of Library	85
Table 9.1:	Use of Free Access to Back Issues of Journals Offered for No Fee after an “Embargo” Period	86
Table 9.2:	Use of Free Access to Back Issues of Journals Offered for No Fee after an “Embargo” Period, Broken Out for U.S. and Non-U.S. Libraries	86
Table 9.3:	Use of Free Access to Back Issues of Journals Offered for No Fee after an “Embargo” Period, Broken Out by Expenditures for Databases	86
Table 9.4:	Use of Free Access to Back Issues of Journals Offered for No Fee after an “Embargo” Period, Broken Out by Type of Library	87
Table 9.5:	Extent to which Library Patrons Make Use of Google Scholar	87
Table 9.6:	Extent to which Library Patrons Make Use of Google Scholar, Broken Out for U.S. and Non-U.S. Libraries	87
Table 9.7:	Extent to which Library Patrons Make Use of Google Scholar, Broken Out by Expenditures for Databases	87
Table 9.8:	Extent to which Library Patrons Make Use of Google Scholar, Broken Out by Type of Library	88
Table 10.1:	Percentage of Libraries in the Sample that have Lost Access to Journal Archives to which they had a Contractual Right to Perpetual Access	89
Table 10.2:	Percentage of Libraries in the Sample that have Lost Access to Journal Archives to which they had a Contractual Right to Perpetual Access, Broken Out for U.S. and Non-U.S. Libraries	89
Table 10.3:	Percentage of Libraries in the Sample that have Lost Access to Journal Archives to which they had a Contractual Right to Perpetual Access, Broken Out by Expenditures for Databases	89
Table 10.4:	Percentage of Libraries in the Sample that have Lost Access to Journal Archives to which they had a Contractual Right to Perpetual Access, Broken Out by Type of Library	89
Table 10.5:	Mean, Median, Minimum and Maximum Percentage of the Electronic or Electronic/Print Journal Subscriptions Maintained by the Library that Guarantee Perpetual Access to Archives	90
Table 10.6:	Mean, Median, Minimum and Maximum Percentage of the Electronic or Electronic/Print Journal Subscriptions Maintained by the Library that Guarantee Perpetual Access to Archives, Broken Out for U.S. and Non-U.S. Libraries	90
Table 10.7:	Mean, Median, Minimum and Maximum Percentage of the Electronic or Electronic/Print Journal Subscriptions Maintained by the Library that Guarantee Perpetual Access to Archives, Broken Out by Expenditures for Databases	90
Table 10.8:	Mean, Median, Minimum and Maximum Percentage of the Electronic or Electronic/Print Journal Subscriptions Maintained by the Library that Guarantee Perpetual Access to Archives, Broken Out by Type of Library	90
Table 11.1:	Percentage of Libraries in the Sample that Fund Database Subscriptions Through the Library Budget	91
Table 11.2:	Percentage of Libraries in the Sample that Fund Database Subscriptions Through the Library Budget, Broken Out for U.S. and Non-U.S. Libraries	91
Table 11.3:	Percentage of Libraries in the Sample that Fund Database Subscriptions Through the Library Budget, Broken Out by Expenditures for Databases	91
Table 11.4:	Percentage of Libraries in the Sample that Fund Database Subscriptions Through the Library Budget, Broken Out by Type of Library	91
Table 11.5:	Percentage of Libraries that Use Grants to Help Pay for Any of the Library’s Databases Licenses	91
Table 11.6:	Percentage of Libraries that Use Grants to Help Pay for Any of the Library’s Database Licenses, Broken Out for U.S. and Non-U.S. Libraries	92
Table 11.7:	Percentage of Libraries that Use Grants to Help Pay for Any of the Library’s Database Licenses, Broken Out by Expenditures for Databases	92
Table 11.8:	Percentage of Libraries that Use Grants to Help Pay for Any of the Library’s Database Licenses, Broken Out by Type of Library	92
Table 11.9:	Percentage of Libraries that Use Internal Charge Backs to End Users of the Database to Help Pay for Any of the Library’s Database Licenses	92
Table 11.10:	Percentage of Libraries that Use Internal Charge Backs to End Users of the Database to Help Pay for Any of the Library’s Database  Licenses, Broken Out for U.S. and Non-U.S. Libraries	92
Table 11.11:	Percentage of Libraries that Use Internal Charge Backs to End Users of the Database to Help Pay for Any of the Library’s Database Licenses, Broken Out by Expenditures for Databases	93
Table 11.12:	Percentage of Libraries that Use Internal Charge Backs to End Users of the Database to Help Pay for Any of the Library’s Database Licenses, Broken Out by Type of Library	93
Table 11.13:	Percentage of Libraries that Use Contributions by Departments Within the Organization that are Heavy Users of a Particular Database to Help Pay for Any of the Library’s Database Licenses	93
Table 11.14:	Percentage of Libraries that Use Contributions by Departments Within the Organization that are Heavy Users of a Particular Database to Help Pay for Any of the Library’s Database Licenses, Broken Out for U.S. and Non-U.S. Libraries	93
Table 11.15:	Percentage of Libraries that Use Contributions by Departments Within the Organization that are Heavy Users of a Particular Database to Help Pay for Any of the Library’s Database Licenses, Broken Out by Expenditures for Databases	93
Table 11.16:	Percentage of Libraries that Use Contributions by Departments Within the Organization that are Heavy Users of a Particular Database to Help Pay for Any of the Library’s Database Licenses, Broken Out by Type of Library		94
Table 11.17:	Percentage of Libraries in the Sample with an Endowment or Special Donated Fund Allocated for the Support of Electronic Resources of Any Kind		94
Table 11.18:	Percentage of Libraries in the Sample with an Endowment or Special Donated Fund Allocated for the Support of Electronic Resources of Any Kind, Broken Out for U.S. and Non-U.S. Libraries	94
Table 11.19:	Percentage of Libraries in the Sample with an Endowment or Special Donated Fund Allocated for the Support of Electronic Resources of Any Kind, Broken Out by Expenditures for Databases	94
Table 11.20:	Percentage of Libraries in the Sample with an Endowment or Special Donated Fund Allocated for the Support of Electronic Resources of Any Kind, Broken Out by Type of Library	94
Table 12.1:	Trends in Managing Copyright Clearance for Course Reserves	95
Table 12.2:	Trends in Managing Copyright Clearance for Course Reserves, Broken Out for U.S. and Non-U.S. Libraries	95
Table 12.3:	Trends in Managing Copyright Clearance for Course Reserves, Broken Out by Expenditures for Databases	95
Table 12.4:	Trends in Managing Copyright Clearance for Course Reserves, Broken Out by Type of Library	95
Table 12.5:	Use of Electronic Content for Course Reserve	96
Table 12.6:	Use of Electronic Content for Course Reserve, Broken Out for U.S. and Non-U.S. Libraries	96
Table 12.7:	Use of Electronic Content for Course Reserve, Broken Out by Expenditures for Databases	96
Table 12.8:	Use of Electronic Content for Course Reserve, Broken Out by Type of Library		97
Table 12.9:	Attitudes toward the Elimination of Paper Based Materials in Course Reserve and the Adoption of All Electronic Reserves	97
Table 12.10:	Attitudes toward the Elimination of Paper Based Materials in Course Reserve and the Adoption of All Electronic Reserves, Broken Out for U.S. and Non-U.S. Libraries	97
Table 12.11:	Attitudes toward the Elimination of Paper Based Materials in Course Reserve and the Adoption of All Electronic Reserves, Broken Out by Expenditures for Databases	97
Table 12.12:	Attitudes toward the Elimination of Paper Based Materials in Course Reserve and the Adoption of All Electronic Reserves, Broken Out by Type of Library	98
Table 13.1:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licensing Contracts Subject to Renewal that the Library Expects to Renew		99
Table 13.2:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licensing Contracts Subject to Renewal that the Library Expects to Renew, Broken Out for U.S. and Non-U.S. Libraries	99
Table 13.3:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licensing Contracts Subject to Renewal that the Library Expects to Renew, Broken Out by Expenditures for Databases	99
Table 13.4:	Mean, Median, Minimum and Maximum Percentage of the Library’s Content Licensing Contracts Subject to Renewal that the Library Expects to Renew, Broken Out by Type of Library	99
Table 13.5:	Mean, Median, Minimum and Maximum Number of Databases the Library Tested on a Free-Trial Basis within the Past Year	100
Table 13.6:	Mean, Median, Minimum and Maximum Number of Databases the Library Tested on a Free-Trial Basis within the Past Year, Broken Out for U.S. and Non-U.S. Libraries	100
Table 13.7:	Mean, Median, Minimum and Maximum Number of Databases the Library Tested on a Free-Trial Basis within the Past Year, Broken Out by Expenditures for Databases	100
Table 13.8:	Mean, Median, Minimum and Maximum Number of Databases the Library Tested on a Free-Trial Basis within the Past Year, Broken Out by Type of Library	100
Table 13.9:	Mean, Median, Minimum and Maximum Number of Librarians in the Organization that Spend at Least Ten Percent of Their Work Time Reviewing and Choosing New Electronic Resources	101
Table 13.10:	Mean, Median, Minimum and Maximum Number of Librarians in the Organization that Spend at Least Ten Percent of Their Work Time Reviewing and Choosing New Electronic Resources, Broken Out for U.S. and Non-U.S. Libraries	101
Table 13.11:	Mean, Median, Minimum and Maximum Number of Librarians in the Organization that Spend at Least Ten Percent of Their Work Time Reviewing and Choosing New Electronic Resources, Broken Out by Expenditures for Databases	101
Table 13.12:	Mean, Median, Minimum and Maximum Number of Librarians in the Organization that Spend at Least Ten Percent of Their Work Time Reviewing and Choosing New Electronic Resources, Broken Out by Type of Library		101
Table 13.13:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Highly Reliable	102
Table 13.14:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Highly Reliable, Broken Out for U.S. and Non-U.S. Libraries		102
Table 13.15:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Highly Reliable, Broken Out by Expenditures for Databases	102
Table 13.16:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Highly Reliable, Broken Out by Type of Library	102
Table 13.17:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Generally Reliable	103
Table 13.18:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Generally Reliable, Broken Out for U.S. and Non-U.S. Libraries	103
Table 13.19:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Generally Reliable, Broken Out by Expenditures for Databases	103
Table 13.20:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Generally Reliable, Broken Out by Type of Library	103
Table 13.21:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Problematic	104
Table 13.22:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Problematic, Broken Out for U.S. and Non-U.S. Libraries		104
Table 13.23:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Problematic, Broken Out by Expenditures for Databases	104
Table 13.24:	Mean, Median, Minimum and Maximum Percentage of the Sets of Access and Usage Statistics Received from Vendors of Electronic Information that can be Described as Problematic, Broken Out by Type of Library	104
Table 14.1:	Mean, Median, Minimum and Maximum Total Staff Hours per Year Spent Dealing with Database Access Interruption Issues	105
Table 14.2:	Mean, Median, Minimum and Maximum Total Staff Hours per Year Spent Dealing with Database Access Interruption Issues, Broken Out for U.S. and Non-U.S. Libraries	105
Table 14.3:	Mean, Median, Minimum and Maximum Total Staff Hours per Year Spent Dealing with Database Access Interruption Issues, Broken Out by Expenditures for Databases	105
Table 14.4:	Mean, Median, Minimum and Maximum Total Staff Hours per Year Spent Dealing with Database Access Interruption Issues, Broken Out by Type of Library	105
Table 14.5:	Percentage of Libraries that have Ever Canceled a Content License Because of the Provider’s Inability to Effectively Deal with Service Interruption Issues	106
Table 14.6:	Percentage of Libraries that have Ever Canceled a Content License Because of the Provider’s Inability to Effectively Deal with Service Interruption Issues, Broken Out for U.S. and Non-U.S. Libraries	106
Table 14.7:	Percentage of Libraries that have Ever Canceled a Content License Because of the Provider’s Inability to Effectively Deal with Service Interruption Issues, Broken Out by Expenditures for Databases	106
Table 14.8:	Percentage of Libraries that have Ever Canceled a Content License Because of the Provider’s Inability to Effectively Deal with Service Interruption Issues, Broken Out by Type of Library	106
  

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