This report looks closely at how colleges have transferred their tutoring programs to an online operation as a result of the coronavirus epidemic. Thirty two survey respondents, predominantly tutoring program directors from colleges and universities in North America discuss the software programs and applications that they are using to conduct their programs online, the extent of use of their online tutoring programs, and the problems that they have encountered training student tutors and their tutees in online tutoring. The study also looks at how colleges are marketing the often-new programs to students and how tutoring program staff are dividing their increased stressed work time among new technology development, assessment, marketing and outreach, tutor training and other functions. In addition, survey participants relate the college departments that have helped them the most and give advice to their peers.
Just a few of this 69-page report’s many findings are that:
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Survey participants believe that a mean of more than 38% of their students have more trouble taking online than traditional classes and may require extra support.
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91% of participating institutions had moved all college classes online.
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Only 27.7% of private colleges in the sample had a pre-existing online tutoring program prior to the inception of the coronavirus epidemic.
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71.6% of community college tutors were working from home, the lowest percentage among college types in the sample.
Data in the page report is broken out by size and type of institution, by tuition level, for public and private institutions and enrolment level.