This study presents results of a survey of 42 academic department heads, academic librarians and technologists, deans and professors, drawn from more than 40 colleges, about how they assess use of Zoom in higher education.

Zoom end users answer highly specific questions about the benefits and problems of Zoom use, with an eye for how the program has been and will be used in higher education. Specific data is provided on the survey participants estimates of the value of particular features and characteristics of Zoom, including but not limited to: Zoom consolidated dashboard, Zoom phones, session recording features, polling, Zoom rooms and much more.

The report also includes their assessment of faculty and students skills in using Zoom, and training and deployment policies and views on the success of integration of Zoom with the college course management system.

The study also detailed the percentage of online and blended classes utilizing Zoom, plans for future use of Zoom, specifics on how and where Zoom use will be retained or increased, or restricted or eliminated. The report helps its readers to answer questions such as: what are the more important features of Zoom? How do end users guarantee security in Zoom? What role will Zoom play in higher education as the pandemic wanes and perhaps ends?

Data is broken out by many variables, including work title, so that readers get a sense of opinions of department chair vs. deans or librarians vs professors or other faculty.

Just a few of this 62-page report’s many findings are that:

• 42.14% of private college online or blended classes are currently using Zoom
• Nearly 20% of respondents were disappointed with the level of integration of Zoom with their course management systems.
• Closed captioning was considered one of the most valuable features of Zoom.

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