Primary Research Group has published the Survey of American College Students, Use of Academic Library Chatbots & Chat Services,  ISBN 979-8-88517-306-3

This study looks at how American college students use, or do not, academic library chatbots and chat services.  The reports helps its readers to answer questions such as: Which students use library chatbots, how often and for what purpose?  How many use chatbots to find scholarly articles? To help navigate the library website? To locate books?  To get help with citations? To get information on library hours or staff availability?  As chatbots and manned online chat services get greater attention in libraries, it is essential that librarians know what students think of such services, and how they are currently being used, and by whom. 

Just a few of this 110-page report’s many findings are that:

• 13.3% of students “can’t stand” chatbots in general.
• Students from rural areas were the most likely to dislike chatbots intensely.
• Politically conservative and “middle of the road” students were much more likely than left wing students to use chatbots.
• Psychology majors were the most likely to have used an “Ask a Librarian” chat service.

Students who were working full time or part time were far more likely than those not working to have used an Ask-a-Librarian chat service.

A PDF edition of this report is currently available from Primary Research Group for 98.00; a print version will be available on  July 7th, 2025, and can be ordered now. Site licenses are also available.

For a table of contents, the questionnaire and an excerpt – view the product page for this report at:

Orders can also be emailed to: orders@primaryresearch.com or faxed to 212-412-9097. Reach us by phone at 212-736-2316 or order on our website at www.PrimaryResearch.com. Primary Research Group reports are also available from major book, eBook and research report distributors.

About Primary Research Group:

Founded in 1989, Primary Research Group is a leading provider of research reports and surveys on higher education. Our mission is to provide high-quality, data-driven research to help organizations make informed decisions and drive innovation.